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Grow · Sell Online & In-Store

One catalogue, one stock, two doors

Selling online usually means a second shop: a second product list, a second stock figure, a second customer file, and somebody copying between them. This is the workflow where IMBeautyGlow is another door into the business you already run.

Book a DemoSee the Commerce module

How it usually goes

The website has its own product list, kept in a different tool by a different person. A price changes at the counter and the web keeps selling at the old one for a fortnight.

The storefront does not know what is on the shelf. It sells the last bottle of a serum that went out the door in person an hour ago, and the customer finds out when the order is cancelled.

And the online buyer and the walk-in are two customers with the same name in two systems. Their history is split, and nobody at the counter knows the person in front of them ordered last week.

From browse to hand-over, in one order book

Commerce reads the product record the counter sells from, and writes the order into the list the back office already works.

  1. Publish the catalogue you already keep

    IMBeautyGlow shows the products, packages, prices and descriptions from the same product record the counter sells from, in Commerce. There is no second catalogue to maintain.

    Commerce

  2. Check stock at checkout

    Availability comes from your stock in IMFlow360. Baskets don't reserve items, so IMBeautyGlow checks again at checkout and refuses anything marked out of stock with a clear message.

    Inventory

  3. Pickup or delivery

    Customers choose pickup or delivery at checkout. Delivery fees and zones are built into IMFlow360 but not yet connected to online checkout.

    Customers

  4. Take the order

    An IMBeautyGlow order is a sales order, in the same list as a quoted one in Sales & Invoicing. It is created payment-pending, to be settled in person or on delivery. Where the business has switched online payment on, the customer pays through IMBeautyGlow via PayFast, and a paid order is confirmed and pushed to the till.

    Sales & Invoicing

  5. Fulfil from your main branch

    Pickup, delivery and in-store collection are tracked to completion in one queue; online orders are fulfilled by your main branch.

    Multi-Location

  6. Let the stock fall once

    Quantity comes off once, whichever way it sold, so both doors draw on one stock figure in Inventory.

    Inventory

  7. Land it on the customer

    The order joins the same customer record the counter uses, with the items bought and anything they have wishlisted. Online sales appear in the same sales reports as the counter's.

    Analytics & Reporting
Sales

One set of figures for both doors

An order placed online lands in the same revenue and order KPIs as the counter — there is no second dashboard for the storefront.

The IMFlow360 sales dashboard: revenue and order KPIs for the selected period, a daily revenue trend chart, a breakdown of sales by payment method, and top-selling items and staff for the period.

What changes

One price, everywhere

Change a price once and the storefront and every counter sell at it. There is no web price list to remember to update.

Stock checked at checkout

IMBeautyGlow checks stock again at checkout and refuses items marked out of stock, rather than confirming an order you can't fill.

One order queue

Web orders, counter orders and quoted orders sit in the same list, in the same statuses, worked by the same people.

One customer, whichever door

An online buyer and a walk-in are the same record with one history between them, and the offers and packages you set up in the business are on IMBeautyGlow too.

Paid online, when you turn it on

Where the business has switched it on, a customer can pay through IMBeautyGlow via PayFast — cards and local wallets through PayFast’s hosted page — and the order reaches the till already confirmed. Until then, IMBeautyGlow takes the order and the money is taken on collection or delivery.

What it does not do

Worth knowing before a demo rather than after one.

  • Online payment is not on by default. Unless the business has switched it on, a storefront order is created payment-pending and settled in person or on delivery. Where it is on, payment is through IMBeautyGlow via PayFast, for the full amount — there are no deposits or part-payments online.
  • No online refunds. A refund is recorded at the counter, against the order, with a reason given.
  • A storefront order does not post to the ledger. It is a sales order; the invoice raised on it, or the counter sale that settles it, is what posts.
  • Online selling is through IMBeautyGlow, for beauty and wellness businesses. There's no connection to marketplaces or delivery apps such as Foodpanda or Daraz.
  • Delivery fees and zones aren't connected to online checkout yet, and baskets don't reserve stock.

Questions about this workflow.

What owners ask before they move a live business onto a new platform.

What happens to stock when the same item sells online and at the counter?

It comes off once, whichever way it sold, and online orders are fulfilled by your main branch. Online baskets don't reserve stock, so IMBeautyGlow checks again at checkout and refuses items marked out of stock.

Do online orders arrive in a separate system?

No. An IMBeautyGlow order arrives in IMFlow360 as a sales order in the same list as your other orders, tracked through pickup or delivery to completion. Nobody has to copy orders across from another system.

Can IMFlow360 take orders from Foodpanda, Daraz or other marketplaces?

Not yet. IMFlow360 isn't connected to delivery apps or marketplaces such as Foodpanda or Daraz. Online orders come through IMBeautyGlow and, for restaurants, through table QR ordering.

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IMBeautyGlow selling, online booking and the order queue in full.

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